- On this website, through the
"Flight time updates in real time"
section as from the day before your trip,
- On our mobile and Air France apps, click "Flight updates in real time" as from the day before your trip,
Customer information
Following the strike notice filed February 6 to 9 by several trade unions, here are some advices for your trip.
We apologize to customers affected by this situation and will do our utmost to reduce any inconvenience.
How to check your flight status
You can check your flight status in real time:
How to postpone your travel
According to the
commercial measures
you may change your reservation online, through the "Manage your reservations" feature or by contacting your point of sales.
Visit the "Manage your reservations" area
If you need assistance to rebook your trip, we invite you to contact our team by phone at 0848 747 100, from 08h00 until 20h00.
This weekend, you can reach us exceptionally on Saturday and on Sunday from 09h00 until 17h30.
How to submit a refund request
According to the
commercial measures
and if you didn't travel you can clam for a refund of your ticket.
Tickets purchased on www.airfrance.ch,
in an Air France agency, by phone or at the airport
If your ticket was a full flexible ticket (refundable without fee), you can claim for a refund online in the
"Manage your reservations"
area.
If your ticket was non refundable or refundable with a fee, we invite your to fill this
online form
.