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Contact us
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Information and reservation
You can contact us on :
Tel.: +41 (0)848 747 100 (11 cts/min. from fixed line network)
Office hours:
Monday to Friday: 8:00 am – 8:00 pm
Saturday and Sunday: 9:00 am – 5:30 pm
Tel.: +41 (0)848 747 100 (11 cts/min. from fixed line network)
Office hours:
Monday to Friday: 8:00 am – 8:00 pm
Saturday and Sunday: 9:00 am – 5:30 pm
Requesting a ticket refund
Lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk? Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
We do our best to help you resolve these issues.
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Press-Service Switzerland
E-mail:
alrepetto@airfrance.fr
Other Air France contacts
Telephone sales
To purchase your ticket by telephone, please call 0848 747 100 (11 cts/min. from fixed line network)
Group bookings
(a minimum of ten passengers travelling together)
Fax: +41 (0) 43 233 4748
Tel : 0848 747 300
E-mail: mail.groups.chafkldl@airfrance.fr
All other requests sent to this e-mail address shall not be dealt with.
Office hours: Monday to Friday 9:00 am – 5:30 pm
Fax: +41 (0) 43 233 4748
Tel : 0848 747 300
E-mail: mail.groups.chafkldl@airfrance.fr
All other requests sent to this e-mail address shall not be dealt with.
Office hours: Monday to Friday 9:00 am – 5:30 pm
Business Section
The AIR FRANCE KLM Business Section offers you tailor-made services for organizing your business trips.
Tel.: 022 807 66 00
E-mail: mail.cto.gva@airfrance.fr
All other requests sent to this e-mail address shall not be dealt with.
Office hours: Monday to Friday 9:00 am - 17:30 pm
Air France KLM Delta
Aeroport Genève Cointrin
CP 15
1215 Genève 15
Tel.: 022 807 66 00
E-mail: mail.cto.gva@airfrance.fr
All other requests sent to this e-mail address shall not be dealt with.
Office hours: Monday to Friday 9:00 am - 17:30 pm
Air France KLM Delta
Aeroport Genève Cointrin
CP 15
1215 Genève 15
In Switzerland, the following ticket offices are at your disposal
Geneva-Cointrin Airport:
The ticket office is located in the departures lounge.
Office hours: Monday to Sunday 6:00 am – 8:30 pm
Zurich-Kloten Airport:
The ticket office is located in the departures lounge.
Office hours: Monday to Sunday (not Saturday) 5:15 am – 8:15 pm, Saturday 5:15 am – 7:15 pm
Basel Airport:
The ticket office is located in the Swiss part of the airport.
Office hours: Monday to Friday 6:00 am – 11:30 am and 01:15 pm – 07:15 pm
The ticket office is located in the departures lounge.
Office hours: Monday to Sunday 6:00 am – 8:30 pm
Zurich-Kloten Airport:
The ticket office is located in the departures lounge.
Office hours: Monday to Sunday (not Saturday) 5:15 am – 8:15 pm, Saturday 5:15 am – 7:15 pm
Basel Airport:
The ticket office is located in the Swiss part of the airport.
Office hours: Monday to Friday 6:00 am – 11:30 am and 01:15 pm – 07:15 pm
Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.
